EGHNA Development and Support

EGHNA Job Description

Applications should be emailed to admin at eghna dot com

Job Title: Functional Consultant (FC)

Date: July 28, 2009

Division: Operation

Employment Status:

Employment type

Full time

Department: Delivery management

Working hours

8am - 5pm

Lunch break

1 hour

Supervisor's Title: Delivery Manager or Operations Manager

Weekend

Fri + Sat

Attendance

Flexible

Equal Opportunity hiring policy:

• We will not favor any race, gender, religion, or ethnicity.

• People with disabilities are welcome to apply and join.

Annual vacation

21 days

Sick leave

15 days

Contract term

2 years

Pay grade

Level 1

Principal responsibilities

1.

Solution Pre-sales

5

%

• Preparing and delivering introductory presentations

• Documenting customer requirements

2.

Solution Delivery

60

%

• Solution Customization to meet customer requirements

• Driving customer adoption of new solutions

3.

Solution Support

10

%

• Responding to customer support tickets

• Acting as a trusted advisor for each customer.

4.

Building Solutions Knowledgebase

10

%

• Improving solution documentation.

• Contributing to the company websites.

5.

Internal Training

10

%

• Training on the company products and technologies

6.

Internal Reporting

5

%

• Weekly, monthly, and quarterly reports

Total:

100

%

Position supervision:

• Quarterly: Performance KPI reviews

• Monthly: Performance KPI reviews

• Weekly: Status and progress reports

Supervisory responsibilities: none

Access to confidential information: Yes

• Confidential technologies

• Internal operational processes

• Customer and contracts database

Financial Responsibilities: None

Language skills:

• Able to communicate in English, Arabic is an advantage.

• Able to deliver presentations in English. Arabic is an advantage

Required Education and experience:

• BS in Computer science or MIS, with focus on software development and/or customization

• 2 years of experience in a similar role (fresh graduates might be considered)

• Exposure to internet business technologies (CRM, content management, online collaboration, ...)

• Exposure to essential business processes, like Sales, Marketing, Operations, Support, ...

Required Skills:

• Effective presentation skills

• Ability to understand and analyze customer requirements

• Experience in developing and customizing PHP applications.

Required Training:

• PHHP/MySql

• Linux Administration

Favorable training: candidates who had exposure to the following topics will have a better opportunity:

• NLP

• CRM or HRM

• Vtiger CRM

• Drupal CMS

Workplace Conditions

• Smoking in the office is not allowed

• Dress code: Smart casual in the office, Customer adaptive when facing customers.

• Free beverages and snacks during working hours

• Free meals if working outside working hours

Reimbursement

Monthly Reimbursements:

Sales Commission (Quarterly):

Contribution bonus (Annual):